We want you to be completely satisfied with Retroloom. If you purchase an optional AI credit package and decide it is not right for your team, you can request a full refund within 14 days of purchase for any unused paid credits.
1. Credit Packages (Pay-as-you-go)
Retroloom operates on a credit pack model for AI features (e.g. Starter 100 credits, Team 400 credits, Company 1200 credits). Because these are one-time credit top-ups rather than recurring subscriptions:
- There are no recurring charges to cancel. You will never be billed automatically at the end of the month.
- Your purchased credits do not expire on a monthly cadence; they remain in your workspace wallet until used.
2. How to Request a Refund
To request a refund within 14 days of purchase:
- Email support@retroloom.pro or contact Paddle Support using the receipt link sent to your email.
- Include your transaction order ID (format:
txn_...) or the email address used during checkout. - Our team will verify the remaining credit balance in your workspace and instruct Paddle to refund your original payment method.
Note: Once a refund is completed, the corresponding unused credits are deducted from your workspace wallet balance.
3. Merchant of Record Processing
All refunds are processed by our Merchant of Record, Paddle.com. Depending on your bank or card issuer, funds typically appear back in your account within 3 to 10 business days after refund confirmation.
4. Core Platform Always Free
The retrospective board, illustrated templates, private sticky notes, dot voting, and export features are always 100% free. You do not need to cancel or close your account to stop using the platform without being charged.